Privacy policy

Guiding Forward is built on trust. Your stories, recordings, documents, and personal information are among the most meaningful data you may ever share. We are committed to protecting them.

We may collect:

• Account information such as your name and email address
• Profile information you choose to provide
• Audio and video recordings
• Interview transcripts
• Documents and files you upload
• Photos and images
• Family relationships and contacts you add
• Payment information (processed securely by our payment provider)
• Device and usage information necessary to operate the service

We use your information to:

• Provide and improve the Guiding Forward platform
• Securely store your legacy content
• Generate transcripts, summaries, and interview follow-up questions
• Organize your content into searchable chapters
• Respond to customer support requests
• Maintain platform security and reliability

When you choose to use AI-powered features, certain content may be processed by trusted AI service providers solely for the purpose of generating transcripts, summaries, search, or interview assistance.

We do not use your personal legacy content to advertise to you.

We do not sell your personal information.

We only share information:

• With service providers necessary to operate the platform
• When you explicitly authorize family access
• When required by applicable law
• To protect the safety and security of our users and services

We use industry-standard technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

No online system can guarantee absolute security, but we continuously work to maintain strong protections.

You may be able to:

• Update your account information
• Download your content
• Delete individual recordings or documents
• Delete your account, subject to applicable legal or operational requirements
• Manage family access permissions

We retain your information only as long as necessary to provide the services you request, comply with legal obligations, resolve disputes, and enforce our agreements, or until you request deletion where applicable.

Guiding Forward is intended for adults. It is not designed for use by children under the applicable minimum age in your jurisdiction without appropriate consent.

Your information may be processed or stored in countries different from your own, subject to applicable legal safeguards.

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or by email when appropriate.

If you have questions about this Privacy Policy, please contact us through the contact information provided on our website.